e2b teknologies, an Enterprise Resource Planning (ERP) reseller specializing in providing consulting, custom development, integration and support services, has recently implemented SpearFysh, a Commercial Conversation Management platform, to extend the prospective customer experience during pre-sales through their ERP implementation.
The average ERP implementation process, from choosing the appropriate software package to full implementation of the solution, can take up to 18 months. During this lengthy and complex process, important customer business data is relayed to e2b teknologies. Studies show that 52 percent of a conversation is lost after an hour. Although the e2b team members are experts at transitioning thoughts and ideas to a formal process, SpearFysh provides an opportunity to listen more intently to the customer.
“SpearFysh allows us to be better listeners during the sales and implementation process, rather than note takers,” said Vice President of Sales Frank Nisenboum. “It helps our team to engage more successfully with prospective customers and, above all, provides a better solution in the most timely and cost effective manner.”
SpearFysh captures each customer conversation and organizes the information leveraging an integrated CRM software solution. Following the discussion or presentation, team members can use the data and analytics produced by SpearFysh to detail plans of action to benefit the customer.
“e2b teknologies is a market leader in removing the friction from mission-critical ERP implementations,” stated Edward J. Tromczynski, Chief Executive Officer, SpearFysh, Inc. “We could not be more pleased with the e2b partnership and look forward to our two organizations working together.”
Data captured through conversations with the e2b sales team can be successfully relayed to consultants and project managers responsible for the implementation of the solution. Where time was previously spent transcribing customer needs, e2b teknologies can now spend that time engaging with clients, enhancing further their commitment to customer success.
About e2b teknologies
e2b teknologies (www.e2btek.com) is a Sage Gold Partner and Epicor Platinum Partner providing consulting, custom development, integration, and support services for ERP products (www.e2benterprise.com) including Sage 100, Sage 500, Sage X3, and Epicor ERP as well as specialized business applications for CRM, HCM, EAM, BI, and more. The company has received numerous accolades including Sage President’s Circle, Epicor Highest Customer Satisfaction, Sage Gold Development Partner of the Year, Bob Scott’s VAR Stars, and Accounting Today’s Top 100 VAR honors. Anytime Collect (www.anytimecollect.com) by e2b teknologies is a leading cloud-based accounts receivable credit and collections management application sold globally.
SpearFysh, Inc. offers a revenue-driving business productivity solution – a Commercial Conversation Management (CCM) platform – which dramatically improves sales effectiveness and efficiency. The primary components of the platform include an audio data capture software application and a cloud-based data synchronization, integration and collaboration portal. For more information, contact SpearFysh at www.spearfysh.com.